Refund Policy
We value our customers and customer satisfaction is very important for us. Our satisfaction rate is high. More than 98% of our Customers return with consequent orders. However, sometimes things not good like after payment some time clients thinking they need this work later or time deadline is very strict so that time we need refund Policy.
The Firm ensure a clear understanding of financial relations between clients with respect to the services we provide. Therefore, the Firm is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Expert’s commitments in respect of Order delivery be violated, the Customer is entitled to a partial or a full reimbursement according to our Refund Policy.
Our Refund Policy gives you the right to request reimbursement if the given Product wasn’t performed by the Expert in accordance with the requirements set out in your Order. As our Website offers Services related to legitimate assistance, we want to be 100% sure that you leave fully satisfied!
In order to make our Policy as transparent as possible, we emphasize that there are certain situations when we can offer a refund. These are:
Late Cancellation
The Expert was confirmed, but you decided to cancel the Order. In this case, the refund amount varies from 100% to 78% to cover the effort of the Company and the Expert in their attempt to provide you with the Product and services purchased. Such claims are checked by our Quality Assurance department which decides the amount of refund on offer.
Late Delivery
The Firm will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the Customer. In cases of Late Delivery due to the Customer’s inability to provide necessary information for order completion, no refund can be granted. That is why the best scenario is to send all information regarding the task, including any additional sources that must be used all at once when placing the order initially.
If the Order has been completed after the initial deadline passed yet the Customer still needs to use the work, they may get a partial refund.
Disputed Claims
If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.
REFUND PROCESSING
Once you receive the refund confirmation, the firm will process it within Three to Five business days. Please note that the Firm cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.
CHARGEBACK
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of the Services, you agree that we may suspend access to any and all accounts you have with us. Fees incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider and disputes that require accounting or legal services shall be covered by you.
PAYMENT SERVICES
We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.
DATA PROVIDED BY YOU
You agree and understand that billing information, which you provide to make payment for Services through the Website, namely your credit card information, is processed by our partners-payment providers only. We do not collect, store or otherwise process your billing information.
You agree that the Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners-payment providers in addition to this policy.
You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
PAYMENTS AND TAXES
Customers and Firm will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Registering to become a user of the Website is free. Parties are responsible for paying all fees and applicable taxes associated with the delivery and consumption of Services through our Website.
OTHER
Any payments made via our Website are made solely for the purpose of consumption and delivery of Our IT Services between Customers and FIRM. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
AUTHORSHIP AFTER A REFUND
If the Order is cancelled, the Customer is prohibited from using the Products that have been provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the cancelled order, and you will have no right to use them.
CHANGES TO THIS POLICY
We will post the changes or information about them on our Website, and we will notify you of major modifications by email or through our Website. The most recent version of this Policy will be maintained on the Website.